V-Logic's vendor
management program is designed to provide customers with an
outsourced alternative for managing vendors in China. By
outsourcing this critical function to V-Logic, customers can
significantly reduce the administrative burden of managing
multiple vendors from thousands of miles away.
V-Logic provides
vendors with a standardized process template for booking,
cargo delivery, and documentation submission to V-Logic. All
vendors then follow the same basic procedures. V-Logic
measures each vendor's performance against agreed upon
service parameters, and provides exception management
reporting of vendor performance to customers on a monthly
basis.
V-Logic's Vendor
Management Program shifts an extremely labor intensive
function over to V-Logic, freeing up customers to
concentrate on growing their business.
I. Vendor
Education Program (VEP)
a. V-Logic
conducts a comprehensive Vendor Education Meeting to
educate vendors on the proper procedures for a customer's
specific program. At this meeting, vendors are encouraged
to ask questions about procedures and meet the V-Logic
staff.
b. V-Logic
provides each vendor with an Instruction Packet that
includes V-Logic's key contact information, phone numbers,
email addresses and operating procedures.
c. V-Logic
outlines the vendor booking and delivery processes.
d. V-Logic
outlines the Forwarder Cargo Receipt Process.
e. V-Logic
provides an overview of the proper documentation that must
be submitted when delivering cargo to V-Logic on behalf of
the customer.
II. Vendor
Exception Management Reporting (VER)
a. V-Logic
will monitor vendor's bookings against the purchase order
ship window.
b. V-Logic
will contact vendors when they are late to obtain status
and update the customer.
c. V-Logic
will check all vendor documents for accuracy at time of
delivery.
d. V-Logic
will provide an exception report to the customer outlining
vendor non-performance.
